Cumbria Times
A Voice of the Free Press
Phil Hopkins
Group Travel Editor & Theatre Correspondent
1:00 AM 20th February 2024

‘Fred’ Wins Gold Standard Service Badge

Fred. Olsen Cruise Lines has won the Feefo Gold Trusted Service Award in recognition of its exceptional standard of customer experience.

The Trusted Service Awards, an independent seal of excellence, were set up by Feefo to recognise brands that use the platform to collect verified reviews and receive phenomenal feedback from their customers.

Over the past year, Fred. Olsen Cruise Lines has received more than 5,000 guest reviews, with 93% of these being either four or five star ratings.

Clare Ward, Director of Product and Customer Services at Fred. Olsen Cruise Lines, said: “We’re absolutely thrilled…keeping our guests happy and providing them with the best possible experience by putting our 175 years of experience into making every single day count is our number one priority.

“The fact that this accolade is based on feedback from guests gives us confidence that our teams both on board and ashore are delivering an exceptional level of service.

“It is testament to how hard our teams work to ensure our guests are at the heart of everything we do at Fred. Olsen Cruise Lines.”

The awards, which celebrate brands that deliver standards that go above and beyond, are presented to businesses that have collected at least 50 reviews throughout 2023, with a Feefo service rating of between four-and-a-half and five.

Fred. Olsen Cruise Lines offers regional departures from Southampton, Dover, Portsmouth, Liverpool, Newcastle and Rosyth.