Jet2 – Latest From Greek Inferno Island

Jet2.com has continued to operate ‘empty plane’ rescue flights in a bid to bring stranded tourists back from fire-strewn Rhodes in Greece where wild fires have been raging for days.

At the last count at least 20 flights to the UK from Rhodes – a combination of repatriation flights and scheduled flights - have continued to meet demand. However, the company has had to instigate some cancellations whilst also issuing reassurances that ‘Northern Rhodes’ is still fine.

A spokesman said: “We continue to fly aircraft to Rhodes with no customers onboard, so that we can bring our customers back to the UK on their scheduled flights, as well as any additional Jet2 customers who wish to return to the UK.

“Our hugely expanded team of colleagues in Rhodes, highly visible in their red uniforms, continue to be present throughout resorts and at Rhodes Airport to look after our customers. We know that many have been through a difficult time, however we have continued to work hard to look after everyone, and we are extremely grateful to our teams for their hard work.”

All flights and holidays to Rhodes remain cancelled up to and including today (Sunday 30th July). Customers have already been contacted with regards to their refund and rebooking options.

Important updates for customers due to travel to Rhodes from Monday 31st July onwards:
“Our experienced teams of customer service and risk & safety experts have conducted many rigorous and detailed assessments, including visits to every hotel and villa in affected areas, to understand what the holiday experience is like across the island.

Northern Rhodes
For customers due to travel to the north of Rhodes from tomorrow (Monday 31st July) onwards, we want to assure everyone that hotels, villas, and resorts are operating as normal. Customers due to travel to the following resorts from Monday 31st July onwards can continue to look forward to their holidays, and our normal terms and conditions apply.

• Afandou
• Faliraki
• Ialyssos
• Ixia
• Kalithea
• Kolymbia
• Kremasti
• Pastida
• Rhodes Town
• Theologos

YOU’RE OK - Lardos, Lindos, Kalathos and Pefkos
Our experienced teams of customer service and risk & safety experts have visited every single one of our hotels and villas throughout these resorts, as well as the resorts themselves, to conduct rigorous and detailed assessments. They have confirmed that operations are normal, so customers due to travel to these resorts from Monday 31st July onwards can continue to look forward to their holidays, and our normal terms and conditions apply.

CANCELLATIONS - Gennadi, Kiotari and Lachania
Following visits to these resorts, we have taken the decision to cancel all holidays up to and including Sunday 13th August. We are contacting affected customers to let them know how we can help them to arrange an alternative holiday or cancel with a full refund, which will of course be processed quickly.

As always, our entire focus is on looking after our customers and colleagues.